We do everything we can to make sure your experience with us is positive and straightforward. These terms and conditions explain our interactions with you and what happens if you can’t attend an event.
Tickets for events
If you cannot attend an event, either online or in-person, we are unfortunately unable to offer a refund or exchange.
We can only offer refunds if the event in question has been cancelled or rescheduled.
Where a concessionary ticket is purchased, proof of identity and concession entitlement (for example of age or student status) may be required.
Online events access
Online events will be broadcast online at the specified time but will be available to watch at your convenience for the duration of the festival. Please note, for UEA Live: Spring 2021 this does not include the film by Ali Smith and Sarah Wood, which was made to be shown only once, on Wednesday 5 May at 7pm, and can only be viewed at that time.
Once you have registered your online attendance via the UEA Store, you will be provided with a URL link, which will be active at the time specified in your confirmation email.
Tickets bought online are subject to a postage and processing fee of £1.20. Tickets will be posted out 2nd class for events that are more than seven working days in the future. Tickets bought online up to one week before the event will only be available for collection, as we cannot guarantee that they will arrive in time if posted. Tickets can be collected from the Lecture Theatre Foyer from 6pm on the day of the event.
We take no responsibility for tickets lost in the post.
Donations for the autumn 2020 FREE online events
Donations made to UEA Live will contribute towards the scheduled authors’ fees, the event production and post production costs.
Personal Assistants and Carers
If you require a Personal Assistant or Carer in order to attend an event with us, your PA/Carer is entitled to a ticket free of charge. Please contact us on firstname.lastname@example.org or 01603 593412 and we will arrange this for you. You will be asked to confirm a few details to verify your ticket purchase.
The information contained within the website and on printed media is correct at time of going to publication. UEA Live and the University of East Anglia reserves the right to make alterations where necessary.
Conditions of admission
Doors open 30 minutes before the scheduled event time. Every effort shall be made to admit latecomers to events at a suitable break in the event, but late admission cannot be guaranteed.
The use of recording equipment of any description is strictly prohibited without specific permission.
UEA Live regularly captures video, audio and photos at events. These may be used for promotional purposes and on social media. If you do not wish to be recorded in this manner please let a member of staff know as soon as possible.
Please set mobile phones to silent during all events.
UEA Live is committed to providing an open-minded and safe environment, and we ask that all guests and festival staff members are treated with dignity and respect. Please refer to UEA’s dignity and respect policy.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right.
Privacy Statement: ‘Book Bundle’ purchases – in partnership with Jarrold Department Store, Norwich
We have published further information [link: https://www.uea.ac.uk/web/about/university-information/statutory-and-legal/data-protection/data-protection-further-information] on how we use personal data. This contains links to additional information, including contact details for any questions or concerns.