We do everything we can to make sure your experience with us is positive and straightforward. These terms and conditions explain our interactions with you and what happens if you can’t attend an event.
Tickets for events
We will no longer be accepting cash or cheque for tickets purchased on the door. We will accept card payments only.
If you cannot attend an event due to a positive Covid-19 result, we are able to offer a full refund. You will be required to provide proof of a positive Covid-19 test.
We are unable to offer refunds for any other reason unless the event in question has been cancelled or rescheduled.
Where a concessionary ticket is purchased, proof of identity and concession entitlement (for example of age or student status) may be required.
We are monitoring the current Covid-19 situation closely and attendance is based on current rules and subject to change at any time as a result of government recommendations or requirements. If deemed necessary for safety reasons, events will be moved online, and your tickets will be transferred to this format.
UEA is a registered charity. Funds raised from UEA Live are used to benefit the University of East Anglia.
Online purchases for in-person events
We will not supply physical tickets for individual events in the Autumn 2022 season. As you enter the venue, a member of staff will verify your ticket purchase. Please bring your booking confirmation.
Season tickets bought online will be posted out to those who purchase three weeks or more in advance. Those purchased after that time can be collected at the first event you attend.
Personal Assistants and Carers
If you require a Personal Assistant or Carer in order to attend an event with us, your PA/Carer is entitled to a ticket free of charge. Please contact us on firstname.lastname@example.org or 01603 593412 and we will arrange this for you. You will be asked to confirm a few details to verify your ticket purchase.
The information contained within the website and on printed media is correct at time of going to publication. UEA Live and the University of East Anglia reserves the right to make alterations where necessary.
Conditions of admission for in-person events
Doors open 30 minutes before the scheduled event time. Every effort shall be made to admit latecomers to events at a suitable break in the event, but late admission cannot be guaranteed.
The use of recording equipment of any description is strictly prohibited without specific permission.
UEA Live regularly captures video, audio and photos at events. These may be used for promotional purposes and on social media. If you do not wish to be recorded in this manner, please let a member of staff know as soon as possible.
Please set mobile phones to silent during all events.
UEA Live is committed to providing an open-minded and safe environment, and we ask that all guests and festival staff members are treated with dignity and respect. Please refer to UEA’s dignity and respect policy.
The management of the venue also reserves the right to request that ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right.
Privacy Statement: ‘Book Bundle’ purchases – in partnership with Waterstones Bookshop, Norwich
About your data
We have published further information on how we use personal data. This contains links to additional information, including contact details for any questions or concerns.